Our philosophy is to keep your data as private and as secure as our own data. We use MoneyCoach in our daily lives, so we care a lot about our data too. All these data are used for analytical purposes, in order to provide you a better and personalised experience.

 

MoneyCoach is designed to protect your information and enable you to choose what you share.

  • MoneyCoach collects information about the way you use the app, such as what screens do you open the most, the time you spend on them, only the number of accounts you have, what type of default settings do you choose. A detailed list of what we collect and how we do use that can be found here.
  • MoneyCoach uses this information to ensure and provide new services and features that will improve your app usage and make the entire experience more enjoyable.
  • You can opt out of the use of this data for this purpose, as described below.
    In order to opt out, just go to the “Settings” screen, then About Us and then under “Privacy Policy” you will find the toggle to disable analytics.
  • In order maximise the quality of your experience and to use the highest data security practices, we use third party SDKs for the data processing, more specifically Google Firebase and Fabric.You can read more information how they process the data here:

 

Before using MoneyCoach applications you are required to acquaint yourself with the Terms of Use (“Terms”) and this Privacy Policy (“Policy”). The Policy forms an integral part of the Terms and all definitions and names shall have the respective meaning defined therein. By downloading, installing, using or otherwise accessing MoneyCoach applications, you are expressing your acceptance and willingness to be bound by the Terms, including the Policy. We refer to all of these products, together with our other services and websites as “Services” in this policy.

This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

 

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you.

 

What information we collect about you

We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.

 

Information we collect automatically when you use the Services

MoneyCoach UG, with its registered office at Rheinsberger Str. 76/77, 10115, Berlin, Deutschland (“MoneyCoach“ or “Provider”) does not collect any personal financial data, such as but not limited to income, expenses, categories, etc. MoneyCoach only collects metadata for analytical purposes, for example to define our roadmap or to find a way to speed up transaction entry times, if we see that it is taking too long. Or for example to provide you a list of recommended budgets, based on the most used budget types.

Your data stay on your device and are synced only with your consent through iCloud, where only you can have access to them. Data Sync is provided as a premium feature.

In order to provide personalised support or special offers, MoneyCoach may request your contact data (email, telephone number). You agree that you provide all these data voluntarily. You can optionally subscribe to our newsletter and unsubscribe as well. You agree to provide accurate, truthful and current Personal Data and keep it up to date.

We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.

Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; how much you use them.

Device and Connection Information: We collect information about your phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience.  How much of this information we collect depends on the type and settings of the device you use to access the Services. You can always opt-out of analytics.

 

Information you provide us

Content you provide through our websites: The Services also include our websites owned or operated by us. We collect other content that you submit to these websites, which include social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.

App content you provide us for inspection and debugging: If you are facing issues using our Services, we may request you to provide us with more information about your data. Since data are stored on your device, it might happen that they can get corrupted, thus making the app behave in an unexpected or unintended way. If we do not resolve the bug or cannot reproduce it, we may request you to provide a copy of your data to test run them on our testing devices. You choose to do so or not, it is up to you. If you want to help us identify and fix your bug faster, you can send a protected copy of the requested files. Please create a password protected zip archive and send it over to us. You can send the password in a separate email after that. After receiving your data, we will anonymise them by obfuscating all account names, transaction descriptions, budget names etc. Also, we will multiply the transaction amount with a randomly generated number, so that we cannot see the real value of your transaction. For example, an avocado toast costed you 10 Euros. We multiply it with a totally random number between 1 and 100, and then we get something like 19,235. So we see something like this: “hshkshghd shhs 19,235 Euro”.

 

How we use it

How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us.  Below are the specific purposes for which we use the information we collect about you.

To provide the Services and personalize your experience: The purpose of collection of your Personal Data lies mainly in setting up and keeping your MoneyCoach account and ensuring current or future features like e.g. server synchronization or sharing information with other users. However, MoneyCoach may also process your Personal Data in order to improve your experience and further develop the MoneyCoach applications, to extract anonymous data and to communicate with you.

For research and development:  We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful to you.  We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services.  For example, to improve the @mention feature, we automatically analyze recent interactions among users and how often they @mention one another to surface the most relevant connections for users. We automatically analyze and aggregate frequently used search terms to improve the accuracy and relevance of suggested topics that auto-populate when you use the search feature. In some cases, we apply these learnings across our Services to improve and develop similar features or to better integrate the services you use. We also test and analyze certain new features with some users before rolling the feature out to all users.

To communicate with you about the Services: We use your contact data provided by you to send commercial offers and communication with respect to MoneyCoach, related services or services of business partners associated with MoneyCoach. For example, if you register to our newsletter, we use Mailchimp for our email campaigns. Or if you send an invitation to a friend, we use Branch.io to attribute that install to you and award you the reward.

To market, promote and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying MoneyCoach ads on other companies’ websites and applications, as well as on platforms like Facebook and Google. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests. You can control whether you receive these communications as described below under “Opt-out of communications.”

Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.

For safety and security: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.

Support and communication: The company relies extremely on feedback and user communication. That is why we employ several channels, including but not limited to:

  • support emails
  • feedback forum
  • website chat
  • Facebook page chat
  • website contact form
  • support tickets within the app
  • opt-in newsletter
  • app beta testing
  • Whatsapp support number

On most of these channels, you initialise communication. You can send us a request at any time to delete your personal data, including but not limited to email address and phone number. You can send a support email at privacy@moneycoach-app.com. Of course, we can only delete the data we collect and we can request the data processors to execute your request.

 

How we share your information

MoneyCoach does not provide Personal Data to third parties, except as required by the applicable laws. However, Personal Data may be processed for MoneyCoach by third parties, but only for the purposes specified in this Policy, on a basis of written contract and under statutory conditions. For example, we use Fabric and Google Firebase for app analytics and crash reports, so we can offer you new features and understand app usage.

Sharing your data with other users of MoneyCoach is completely under your control.

You hereby agree that MoneyCoach may use the Personal Data provided by you to send commercial offers and communication with respect to MoneyCoach, related services or services of business partners associated with MoneyCoach. For example, if you register to our newsletter, we use Mailchimp for our email campaigns. Or if you send an invitation to a friend, we use Branch.io to attribute that install to you and award you the reward.

 

Information, correction and deletion

You hereby acknowledge that you are entitled to withdraw your consent for collecting your Personal Data at any time, you have the right to access, correct or discard your Personal Data or remove them if misleading. Furthermore, you are entitled to contact the Provider in writing with any complaint concerning the processing of your Personal Data and, in case of dissatisfaction with the answer, consult the Office for Personal Data Protection of the German Republic.

Your consent to the processing of your Personal Data may only be withdrawn by sending a written notice to the address of MoneyCoach. You can send us a request at privacy@moneycoach-app.com.

 

Delete your data

Personal Data is being processed while you use the MoneyCoach account and until your consent to the processing is withdrawn and the app / apps are completely deleted from your devices. In case you are using Data Sync, you need to delete your data from your iCloud account as well.

MoneyCoach is build with your privacy in mind, that is why you can request us to completely delete everything we collect. On our end we don’t have access to any of your financial data, but we can have your email address or phone number if you contacted us.
Just send an email at privacy@moneycoach-app.com and we will process your enquiry.

The data deletion process has 2 phases:
– Data deletion on device & your personal cloud instance
– Data deletion manually with a request sent to us

You can delete all your historical financial data by removing the app from your device.
Or if you use multiple devices, by removing the app on all devices.

Then you can send a data deletion request and we will remove all your contact data.

 

Payment information

MoneyCoach does not store or share any of your payment information. If you buy a Premium package or subscription service, everything is processed by the App Store. If the payment is successful, we get a confirmation from the app store servers and unlock the bought package.

 

Location

Some of the upcoming/existing MoneyCoach features may access and collect your current location data, including GPS coordinates or other similar information regarding the location of your device.
Some features of MoneyCoach may not function properly if use of location data is blocked or disabled.

 

Technical and Anonymous Data

We collect technical and anonymous data to ensure that the app is crash free and to eliminate all bugs as soon as possible. These data include but are not limited to information about your mobile device and system, internet connection or your use of MoneyCoach applications. The purpose of the collection of technical data is to ensure quality, increase your comfort and further analyze and develop MoneyCoach and related services.

You can opt-out of analytics anytime inside the app.

You also agree that MoneyCoach may anonymize and collect your age and sex data in connection with the data you enter or upload to the MoneyCoach applications and use it for the purpose of anonymous analyses and statistics.

Both, technical and anonymous data, are stored separately from the Personal Data and cannot be linked back to you in any way in order to identify you.

You agree that the anonymous data may be disclosed or sold to third parties, including outside the territory of the European Union.

 

Data security

Your Personal Data is stored on your devices. MoneyCoach does not have access to them.

However, you agree that in the future MoneyCoach may decide to transfer your Personal Data abroad, including outside the territory of the European Union, and store it and process it with a help of cloud services provided by Amazon, Microsoft or Google.

In that case, your Personal Data is always transferred from you to the servers using secure SSL connections.

You acknowledge, that even MoneyCoach uses all standard security measures, the security of your Personal Data and other information can’t be guaranteed.

 

How to access and control your information

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.

  • Personal financial data.
    You have total control of your data. You can delete them by deleting the app.
  • Analytics metadata
    You can opt-out analytics inside the app, Analytical metadata collected will be deleted automatically after a certain period of time.
  • Contact information
    If you subscribed to our newsletter or contacted us via email or via our support system, please send us an email at privacy@moneycoach-app.com. We will process your request accordingly.

 

Changes to our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We will also keep prior versions of this Privacy Policy in an archive for your review.  We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.

 

Contact Information

Your information is controlled by MoneyCoach UG. If you have any queries relating to the protection and security of your data, please contact us at privacy@moneycoach-app.com.